The controller responsible for processing data collected on this website is VitraCare, publisher of vitracare.be (see Legal notice). For any questions regarding your data, you can contact us at contact@vitracare.be.
We only collect the data you voluntarily provide through our forms:
— Quote form: name, address, postal code, email, phone.
— Contact form: name, email, phone, message.
No data is collected without your knowledge, and we do not collect any sensitive data.
This data is used exclusively to respond to your request: to draw up an indicative quote, to contact you, and where relevant to put you in touch with our collaborator for the execution of the service. It is never used for unsolicited commercial prospecting.
The processing of your data is based on pre-contractual measures taken at your request (Article 6.1.b GDPR): you provide us with this information in order to obtain a quote or a response to your question, with a view to a possible service.
Your data is received by VitraCare by email. If your request involves a quote for a service, it is also forwarded to our trusted collaborator so they can prepare and carry out the service.
The site is hosted by Vercel Inc., located in the United States. The host may therefore process technical data related to your visit, within the framework of safeguards governing data transfers outside the European Union.
Your data is never sold or passed on to third parties for commercial purposes.
Your data is kept for as long as necessary to process your request, and for a maximum of 3 years from our last exchange, unless a longer legal retention period applies (particularly in the case of invoicing by our collaborator).
This website uses Google Analytics, an audience measurement tool, to understand how visitors use the site and to improve it. These cookies are only set after your explicit consent, given via the banner shown on your first visit — legal basis: your consent (Article 6.1.a GDPR), separate from the basis used for processing your quote or contact requests.
You can change your choice at any time via the "Manage cookies" link at the bottom of every page. Google Analytics cookies are kept for a maximum of 2 years on your device. This site does not place any third-party advertising or tracking cookies.
In accordance with the GDPR, you have the right to access, rectify, erase and object to the processing of your personal data, as well as the right to restrict processing and to data portability. To exercise these rights, contact us at contact@vitracare.be. You also have the right to lodge a complaint with the Belgian Data Protection Authority (APD/GBA).
We take reasonable measures to protect your data against unauthorised access, alteration or disclosure. Exchanges through our forms take place over a secure connection (HTTPS).
For any questions regarding this privacy policy or your personal data: contact@vitracare.be.